Careers — Support Staff

Clinical Support Staff Positions

At Neurology Center of New England, our Administrative and Clinical Support staff play a vital role in delivering exceptional neurological care. In these positions, you’ll be at the heart of patient care, providing direct interaction and support while working alongside our dedicated medical teams. Whether you’re coordinating appointments, assisting with clinical procedures, or helping patients navigate their care journey, you’ll contribute meaningfully to patient outcomes in our state-of-the-art facility.

Open Clinical Support Staff Positions

Position: Medical Receptionist

Reports to: Office Manager

Revised: February 2024

FLSA: Non-Exempt

Job Purpose:

In this role, the Medical Receptionist will ensure the smooth operation of the practice, and will assist patients with scheduling appointments, handle in person and telephone inquiries, maintain patient records, and facilitate communication between patients and medical staff.

Essential Job Functions including, but not limited to:

  • Greet patients and visitors with a warm and friendly demeanor
  • Endeavors to keep patients on schedule by reminding provider of service delays.
  • Answer phone calls, schedule appointments, and manage patient inquiries efficiently.
  • Verify patient information, insurance coverage, and process necessary paperwork accurately
  • Maintain electronic medical records (EMR) system, ensuring accuracy and confidentiality
  • Coordinate patient referrals, prescription refills, and medical records requests.
  • Assist with billing and insurance patient inquiries
  • Handle patient check-ins and check-outs, collect co-payments, and reconcile payments at the end of the day.
  • Maintain cleanliness and organization of the reception area and waiting room.
  • Collaborate with medical staff to ensure optimal patient care and satisfaction
  • Maintain office cash box throughout the day and prepare nightly bank deposits when needed.
  • Open and sort all office mail. Dispense all mail to appropriate staff members.
  • Receive packages from multiple carriers.
  • Perform other administrative tasks and special projects as assigned
  • Participate in the medical office emergency routine when required. Summons Ambulance or EMS and assist any staff members as needed.
  • Provide coverage for check-out during lunchtimes, so all staff get a proper lunch break.
  • Other tasks may be assigned

Required Education:

  • High School Diploma

Skill, Licensure and Knowledge Requirements:

  • Excellent interpersonal and communication skills, both verbal and written
  • Strong customer service sills with a compassionate and empathetic approach
  • Ability to multitask and work efficiently in a fast-paced environment
  • Proficiency in electronic medical records (Eclinical Works) preferred
  • Strong attention to detail and accuracy in basic office skills and administrative tasks.
  • Previous experience in a medical office or healthcare setting is an advantage.
  • Flexibility to adapt to changing priorities and patient needs in a busy neurology practice
  • Ability to use discretion while handling sensitive information.
  • Strong problem-solving skills
  • Ability to work well with others

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.
  • Working in a busy medical outpatient clinic environment.
  • Regular interaction with patients, visitors, and medical staff.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Position: Prior Authorization Coordinator

Reports to: Nurse Manager/Human Resources

Revised: March 2024

Department: Human Resources

FLSA: Non-Exempt

Job Purpose:

The Prior Authorization Coordinator works as a member of the prior authorization team to coordinate insurance verification for office administered specialty medications. The Prior Authorization Coordinator is under the guidance and support of the Nurse Manager.

Essential Job Functions including, but not limited to:

  • Receive requests for specialty medications from providers
  • Communicate with patients and providers on insurance verification process, acting as a liaison to triage any issues or concerns
  • Perform benefit verifications and eligibility checks to verify insurance coverage and patient eligibility for treatment based on insurance medical policies 
  • Manage and coordinate prior authorizations including requests, approvals, denials, appeals, and arranging peer to peers for providers with insurance companies
  • Coordinate procurement of specialty medications with specialty pharmacies or through buy and bill purchasing
  • Receive medication shipments and log all B&B and SP medications into EMR
  • Discuss patient care with providers and other staff as needed. Advise staff when patients are approved for drugs to ensure ALL necessary tests have been performed and obtained by appropriate parties
  • Notify and educate patients of co-pay assistance programs.
  • Daily triaging patient phone calls and messages, responding to patient questions or triaging to appropriate staff

 

Required Education:

  • High School Diploma
  • Certified Medical Assistant preferred
  • Experience obtained through previous employment

Skill, Licensure and Knowledge Requirements:

  • Experience with prior authorization submissions and portals necessary
  • Knowledge of specialty medications (including neurotoxins or infusion medications) a plus
  • Experience with electronic PA submissions
  • Ability to communicate effectively, verbally and in writing
  • Knowledge of Excel
  • Organization and attention to detail is KEY
  • Ability to work in a fast-paced environment as part of a team
  • Strong problem-solving skills.
  • Ability to use discretion while handling sensitive information.
  • Ability to work well with others.

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Position: Referral Coordinator

Reports to: Office Manager

Revised: March 2024

Department:

FLSA: Non-Exempt

Job Purpose:

In this role, the Referral Coordinator is responsible for managing incoming patient referrals and communicating with insurance plans, primary care providers offices and patients to ensure proper referrals are in place before the patient’s scheduled appointments.

Essential Job Functions including, but not limited to:

  • Check all insurances in the patient information tab to ensure each patient has active insurance before scheduled appointment.
  • Generate any referrals from PCP or Insurance Plan required for a patient to be seen in our office.
  • Request new referrals as needed. This will be for current patients that have used all referrals previously given.
  • Review fax log for any incoming referrals or record requests.
  • Answer and complete all records requests within the office promptly.
  • Process all requests for patient records in a timely manner
  • Send all communication by Fax.
  • Work closely with pharmaceutical reps to schedule lunches provided by pharmaceutical companies and respond to dinner programs with the designated drug representatives.
  • Accurately document all encounters with patients and forward them to appropriate staff or parties.
  • Other duties may be assigned by the office manager.

Required Education:

  • High School Diploma

Skill, Licensure and Knowledge Requirements:

  • Ability to communicate effectively, verbally and in writing.
  • Basic office skills
  • Computer skills are essential
  • Organization is KEY.
  • Close attention to detail.
  • Ability to work in a fast-paced environment, under pressure and ability to react effectively to emergency situations.
  • Strong problem-solving skills.
  • Ability to use discretion while handling sensitive information.
  • Ability to work well with others.

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Position: Clinical Research Coordinator (CRC-1)

Reports to: Clinical Research Manager

Last Updated: May 2025

Department: Human Resources

FLSA: Non-Exempt

Job Purpose:

Responsible for coordinating and organizing clinical studies under the supervision of the Clinical Research Coordinator II, Lead Clinical Research Coordinator, and Clinical Research Manager. Performs duties related to implementing clinical trials and research projects. Have working knowledge of all study protocols and availability to serve as a backup coordinator and/or rater for other studies as needed. Collects, organizes, and maintains patient data and regulatory files as required. Work as a team player with colleagues in all departments within NCNE.

Essential Job Functions including (but not limited to):

  • Ensuring adherence to appropriate protocols in the recruitment, screening, enrollment, treatment, follow-up, discharge, and retention of study patients in accordance with Good Clinical Practice (GCP) and ICH Guidelines. Have working knowledge of all study protocols and availability to serve as a backup coordinator, unblinded pharmacist, and/or rater for other studies as needed
  • Recruiting subjects into clinical research trials, including but not limited to conduction of chart reviews in EMR system, pre-screening calls to review eligibility, meetings with subjects to review eligibility criteria at screening visits, updating eligibility spreadsheets to track status of candidacy, etc.
  • Conducting informed consent processes
  • Collecting accurate and verifiable data to ensure completion of study-specific data and case report forms
  • Maintaining investigator site file (ISF) and investigational medicinal product (IMP) binders
  • Assisting with collection, shipment, processing and handling of laboratory specimens
  • Dispensing, administering, and/or preparing IMP as required per protocol. Maintain accurate and organized master and subject-level IMP accountability logs. Ensure proper IMP storage and destruction procedures are followed according to site SOP and study protocols
  • Safeguarding GCP and protocol compliance
  • Communicating with study Sponsors and study monitors to ensure appropriate subject data management and conduction of protocols
  • Scheduling subject initial and follow-up appointments, monitoring visits, and other essential appointments as needed
  • Offsite duties: limited travel to investigator meetings and other sponsor-related events
  • Interest in manuscript writing/editing to prepare for submission to research journals and scientific meetings (as applicable)
  • Abiding by all OSHA, HIPAA compliance, and GCP requirements and perform responsibilities in an ethical manner consistent with NCNE values, policies, and procedures

Required Education:  

  • 1-2 years of clinical research experience or related clinical research positions or equivalent experience preferred
  • BS / BA in social or biological sciences; prior experience in clinical research environment preferred but not required; or an equivalent combination of education and experience in a health-related field
  • Phlebotomy skills (e.g. ECG administration, vital signs collection, blood collection) preferred but not required

Skill, Licensure and Knowledge Requirements:  

  • Scientific/medical field with demonstrated proficiency in medical terminology
  • Regulatory/FDA codes and guidelines for Good Clinical Practice (GCP)
  • FDA audits
  • OSHA compliance
  • HIPAA compliance

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Position: Clinical Research Coordinator (CRC-2)

Reports to:  Clinical Research Manager

Last Updated: May 2025

Department: Human Resources

FLSA: Non-Exempt

Job Purpose:

Responsible for coordinating and organizing clinical studies under the supervision of the Lead Clinical Research Coordinator and Clinical Research Manager. Performs duties related to initiating and implementing clinical trials and research projects, with expectation to assume an independent coordinator role on 1+ clinical trials. Have working knowledge of all study protocols and availability to serve as a backup coordinator and/or rater for other studies as needed. Collects, organizes, and maintains patient data and regulatory files as required. Works as a team player with colleagues in all departments within NCNE.

Essential Job Functions including (but not limited to):

  • Facilitating study start-up processes (including collection and submission of regulatory documents, obtaining IRB approval)
  • Ensuring adherence to appropriate protocols in the recruitment, screening, enrollment, treatment, follow-up, discharge, and retention of study patients in accordance with Good Clinical Practice (GCP) and ICH Guidelines. Have working knowledge of all study protocols and availability to serve as a backup coordinator, unblinded pharmacist, and/or rater for other studies as needed
  • Recruiting subjects into clinical research trials, including but not limited to conduction of chart reviews in EMR system, pre-screening calls to review eligibility, meetings with subjects to review eligibility criteria at screening visits, updating eligibility spreadsheets to track status of candidacy, etc.
  • Conducting informed consent processes
  • Collecting accurate and verifiable data to ensure completion of study-specific data and case report forms
  • Maintaining investigator site file (ISF) and investigational medicinal product (IMP) binders
  • Assisting with collection, shipment, and/or processing and handling of laboratory specimens
  • Dispensing, administering, and/or preparing IMP as required per protocol. Maintain accurate and organized master and subject-level IMP accountability logs. Ensure proper IMP storage and destruction procedures are followed according to site SOP and study protocols
  • Safeguarding GCP and protocol compliance
  • Communicating with study Sponsors and study monitors to ensure appropriate subject data management and conduction of protocols
  • Scheduling subject initial and follow-up appointments, monitoring visits, and other essential appointments as needed
  • Offsite duties: limited travel to investigator meetings and other sponsor-related events
  • Interest in manuscript writing/editing to prepare for submission to research journals and scientific meetings (as applicable)
  • Abiding by all OSHA, HIPAA compliance, and GCP requirements and perform responsibilities in an ethical manner consistent with NCNE values, policies, and procedures

Required Education:  

  • 2-3 years of clinical research experience or related clinical research positions or equivalent experience preferred
  • BS / BA in social or biological sciences; prior experience in clinical research environment preferred but not required; or an equivalent combination of education and experience in a health-related field
  • Phlebotomy skills (e.g. ECG administration, vital signs collection, blood collection) preferred but not required

Skill, Licensure and Knowledge Requirements:  

  • Scientific/medical field with demonstrated proficiency in medical terminology
  • Regulatory/FDA codes and guidelines for Good Clinical Practice (GCP)
  • FDA audits
  • OSHA compliance
  • HIPAA compliance

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Position: Lead Clinical Research  Coordinator

Reports to: Clinical Research Manager

Last Updated: January 2025

Department: Human Resources

FLSA: Non-Exempt

Job Purpose:

Responsible for initiating, coordinating, and operating clinical studies under the supervision of, and in collaboration with, the Clinical Research Manager. Performs duties related to implementing clinical trials and research projects. Ensures adherence to appropriate protocols in the recruitment, screening, enrollment, treatment, follow-up, discharge, and retention of study patients in accordance with Good Clinical Practice (GCP) and ICH Guidelines. Have working knowledge of all study protocols and availability to serve as a backup coordinator and/or rater for other studies as needed. Collects, organizes, and maintains patient data and regulatory files as required.

Essential Job Functions including, but not limited to:

  • Key point of contact for obtaining and initiating new clinical studies, with associated duties including but not limited to completion of feasibility questionnaires, preparation of regulatory documents and submissions to regulatory authorities for initial approval, corresponding with study Sponsors and CROs to schedule Pre-Site Selection (PSV) and Site Initiation Visits (SIV), and other study start-up processes as applicable
  • Assist with onboarding procedures for new site staff
  • Conducting and appropriately documenting informed consent procedures
  • Collecting accurate and verifiable data to ensure completion of study-specific data and case report forms
  • Maintain subject binders, investigator site file (ISF) and investigational medicinal product (IMP) binders
  • Dispense, administer, and/or prepare IMP as required per protocol. Maintain accurate and organized master and subject-level IMP accountability logs. Ensure proper IMP storage and destruction procedures are followed according to site SOP and study protocols
  • Collecting, shipping, and handling laboratory specimens as required
  • Safeguarding GCP and protocol compliance
  • Communicating with study Sponsors and study monitors to ensure appropriate subject data management and conduction of protocols
  • Facilitate and organize key research meetings with site staff, including but not limited to weekly meetings with Principal Investigator (PI), site staff trainings, etc.
  • Assisting with various clinical tasks such as questionnaire or cognitive test administration, vital signs collection, ECG administration, etc.
  • Scheduling subject initial and follow-up appointments, monitoring visits, and other essential appointments as needed
  • Coordinating and conducting study close-out procedures
  • Offsite duties: limited travel to investigator meetings and other sponsor-related events; travel to pick up dry ice
  • Interest in manuscript writing/editing to prepare for submission to research journals and scientific meetings (as applicable) is preferred, but not required
  • Working as a team player with colleagues in all departments within NCNE
  • Abiding by all OSHA and HIPAA compliance requirements and perform responsibilities in an ethical manner consistent with NCNE values, policies, and procedures

Required Education:

  • 3-5+ years clinical research experience or related clinical research positions or equivalent experience preferred
  • BS / BA in social or biological sciences; prior experience in clinical research environment; or an equivalent combination of education and experience in a health-related field

Skill, Licensure and Knowledge Requirements:

  • Scientific/medical field with demonstrated proficiency in medical terminology
  • Regulatory/FDA codes and guidelines for Good Clinical Practices
  • Administration of medication
  • Medical equipment and instruments to administer patient care
  • FDA audits
  • OSHA compliance
  • HIPAA compliance
  • NCNE facility and emergency plans
  • NCNE policies and procedures

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Position: Clinical Research Assistant

Reports to: Clinical Research Manager

Last Updated: January 2025

Department: Human Resources

FLSA: Non-Exempt

Job Purpose:

Responsible for assisting with coordination and operation of clinical studies under the supervision of the Clinical Research Coordinator, Lead Clinical Research Coordinator, and Clinical Research Manager. Performs duties related to implementing clinical trials and research projects. Ensures adherence to appropriate protocols in the recruitment, screening, enrollment, treatment, follow-up, discharge, and retention of study patients in accordance with Good Clinical Practice (GCP) and ICH Guidelines. Have working knowledge of all study protocols and availability to serve as a backup coordinator and/or rater for other studies as needed. Collects, organizes, and maintains patient data and regulatory files as required.

Essential Job Functions including, but not limited to:

  • Recruiting subjects into clinical research trials, including but not limited to conduction of chart reviews in EMR system, pre-screening calls to review eligibility, meetings with subjects to review eligibility criteria at Screening visits, updates to eligibility spreadsheets to track status of candidacy, etc.
  • Utilize social media platforms and other external platforms (e.g. community outreach, newspaper advertisements, attendance at local support groups) to boost study recruitment efforts
  • Collecting accurate and verifiable data to ensure completion of study-specific data and case report forms
  • Maintaining subject binders and investigator site file (ISF)
  • Assisting with shipping and handling of laboratory specimens as required per protocol
  • Safeguarding GCP and protocol compliance
  • Communicating with study Sponsors and study monitors to ensure appropriate subject data management and conduction of protocols
  • Assisting with various clinical tasks such as questionnaire or cognitive test administration, vital signs collection, etc.
  • Scheduling subject initial and follow-up appointments as needed
  • Offsite duties: limited travel to investigator meetings and other sponsor-related events; travel to pick up dry ice
  • Interest in manuscript editing to prepare for submission to research journals and scientific meetings (as applicable) is preferred, but not required
  • Working as a team player with colleagues in all departments within NCNE
  • Abiding by all OSHA and HIPAA compliance requirements and perform responsibilities in an ethical manner consistent with NCNE values, policies, and procedures

Required Education:

  • BS / BA in social or biological sciences; prior experience in clinical research environment preferred but not required; or an equivalent combination of education and experience in a health-related field

Skill, Licensure and Knowledge Requirements:

  • Scientific/medical field with demonstrated proficiency in medical terminology
  • Regulatory/FDA codes and guidelines for Good Clinical Practices
  • Medical equipment and instruments to administer patient care
  • FDA audits
  • OSHA compliance
  • HIPAA compliance
  • NCNE facility and emergency plans
  • NCNE policies and procedures

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Position: Medical Assistant

Reports to: Nurse Manager/MA Lead

Revised: March 2024

Department:

FLSA: Non-Exempt

Job Purpose

The Medical Assistant is to assist the designated provider and perform administrative and clinical duties as directed by the provider.

Essential Job Functions including, but not limited to:

  • Place patients into exam room and perform patient intake. Reviewing medical history, taking vitals and documenting into medical chart for provider to review.
  • Chart prep 1-day before each patient’s scheduled appt.
  • Properly document ALL encounters with patients
  • Administer self-injection drugs for patient’s as directed by provider.
  • Answer all phone calls in a professional, courteous, and timely manner.
  • Perform prior authorization for requested imaging and misc. drugs at the request of provider.
  • Preform Mass Pat on controlled substance drugs
  • Stock, clean, and maintain provider exam rooms.
  • Properly dispose of full bins and get ready for pick up by hazardous waste company.
  • Properly handle provider’s in and out bin to obtain proper signature’s DAILY.
  • Participate in any training provided by the office manager or drug reps.
  • Participate in medical office emergency routine when required.
  • Maintain confidentiality of patients, providers and all staff members and perform all duties under HIPAA regulations.
  • Verify all patient info in ECW is correct and complete accurate documentation
  • Educate patients on proper referral procedures.
  • Provide a positive environment to all patients, families, providers, all office staff, referral sources, drug reps, service agencies, and others.
  • Adhere to all department/facility policies.
  • Properly document ALL encounter with patient’s and forward encounters to proper staff in timely manner.
  • Other duties may apply.

Required Education:

  • High School Diploma
  • CPR and First Aid Certified

 

Skill, Licensure and Knowledge Requirements:

  • Ability to work well and communicate with others verbally and in writing.
  • Basic computer skills.
  • Ability to work in a fast-paced environment, under pressure, and react effectively to emergency situations.
  • Ability to use discretion while working with sensitive information.
  • Follow HIPAA regulations.
  • CPR and First Aid certified.
  • High school diploma
  • 1-2 years of experience in a medical assistant role.
  • Certified or registered medical assistant
  • Knowledge of electronic medical record.

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

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