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Careers — Support Staff

Admin / Clinical Support Staff Positions

At Neurology Center of New England, our Administrative and Clinical Support staff play a vital role in delivering exceptional neurological care. In these positions, you’ll be at the heart of patient care, providing direct interaction and support while working alongside our dedicated medical teams. Whether you’re coordinating appointments, assisting with clinical procedures, or helping patients navigate their care journey, you’ll contribute meaningfully to patient outcomes in our state-of-the-art facility.

Open Administrative Staff Positions

HR Generalist

Position: HR Generalist

Reports to: Operations Manager

Revised: June 2025

Department: Human Resources

FLSA: Non-Exempt

Job Purpose: The HR Generalist will be responsible for supporting various HR functions including recruitment, onboarding, employee relations, benefits administration, compliance, and performance management.

Essential Job Functions including, but not limited to:

  • HR management of organizing, preparing, and implementing recruitment or retention programs.
  • Support full-cycle recruitment including job postings, screening, interviewing, and hiring.
  • Initiates background screenings in HireRight
  • Conduct new employee orientations and coordinate onboarding processes.
  • Prepare or maintain employment records related to events, such as hiring, termination, leave of absence, or promotions.
  • Responsible for data entry, filing, scanning, and uploading into employee records and HR database
  • Assist with benefits administration including enrollments, changes, and inquiries
  • Maintain knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the American with Disabilities Act (ADA) and best practices
  • Ensures compliance with USCIS Form I-9 Employment Eligibility Verification.
  • Stay up to date with employment legislation and ensure regulatory compliance
  • Confer with management to develop or implement personnel policies and procedures, including PTO time.
  • Approval and monitoring of paid time off for all staff in Paychex
  • Disbursing 401k information to staff including terminated employees
  • Stay up to date with licensing and certification requirements for all providers
  • Maintain job descriptions and salaries to stay up to date on market trends
  • Analyze employment-related data and prepare or order required reports Ex: Employee attendance audits.
  • Maintain up to date all company calendars
  • Process employee reimbursements to include annual merit increases, conference and licensing fees and other fees as needed
  • Work with legal team on provider contracts for new and existing providers
  • Collaborate and provide support in the planning and organization of employee events.
  • Provide guidance to employees on HR-related issues, policies, and procedures

 

Required Education:

  • At least 3 years of previous experience as an HR generalist, or related role.
  • Bachelor’s degree in human resources or related field preferred.
  • SHRM-CP credential preferred. Knowledge of training, compensation and benefits, and labor relations.

 

Skill, Licensure and Knowledge Requirements:

  • Ability to maintain confidentiality of all aspects of job responsibilities.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Working understanding of human resource principles, practices, and procedures.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.

 

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

 

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Office Coordinator

Position: Office Coordinator

Reports to: VP of Operations

Revised: March 2024

Department:

FLSA: Non-Exempt

Job Purpose:

The Office Coordinator aids with and facilitates the office processes. This position resolves billing-related problems and ensures effective and positive employee relations while overseeing medical receptionist personnel.

Essential Job Functions including, but not limited to:

  • Follow office workflow procedures to ensure maximum efficiency in the practice
  • Maintain billing files and records with effectiveness
  • Monitor workflow for medical receptionist personnel
  • Assist with the referral process of the practice
  • Assist with monitoring office supplies inventory and place orders
  • Assist in vendor relationship management
  • Other duties as assigned

Required Education:

  • Office Manager or related field and/or equivalent experience.
  • At least two years’ related experience required.

 

Skill, Licensure and Knowledge Requirements:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.

 

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

 

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

 

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Office Manager

Position: Office Manager 

Reports to: VP of Operations

Revised: March 2024

Department:

FLSA: Non-Exempt

Job Purpose:

In this role, the Office Manager will ensure the smooth and efficient operation of a busy neurology outpatient practice. They are responsible for overseeing administrative tasks, managing office staff, and facilitating communication between healthcare providers, patients, and other stakeholders.

Essential Job Functions including, but not limited to:

  • Supervise day-to-day administrative operations, including appointment scheduling, patient registration, and medical records management.
  • Develop and implement efficient office procedures to streamline workflow and maximize productivity.
  • Ensure compliance with healthcare regulations, including HIPAA guidelines, and maintain accurate documentation.
  • Management and training of administrative staff, including receptionists, medical billers, and clerical personnel.
  • Provide ongoing feedback to HR to enhance employee productivity and morale.
  • Schedule staff shifts to ensure adequate coverage and adherence to budgetary constraints.
  • Serve as a point of contact for patient inquiries, complaints, and feedback, resolving issues promptly and professionally.
  • Implement strategies to enhance the patient’s experience and foster a welcoming and supportive environment.
  • Collaborate with Operations Manage to develop and manage the office budget, identifying opportunities for cost savings and revenue growth.
  • Facilitate effective communication between healthcare providers, administrative staff, and external stakeholders.

Required Education:

  •  Bachelor’s degree in healthcare administration, business management, or a related field. Advanced degree preferred.
  • Proven experience (5+ years) in healthcare administration, with specific experience in a neurology outpatient setting preferred.
  • In-depth knowledge of healthcare regulations, including HIPAA compliance and medical billing practices.

 

Skill, Licensure and Knowledge Requirements:

  • Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
  • Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.
  • Proficiency in office management software, electronic health records (EHR), and medical billing systems.
  • Effective communication skills, both verbal and written, can interact professionally with patients, staff, and external stakeholders.
  • Analytical mindset with the ability to identify inefficiencies, analyze data, and implement process improvements.
  • Commitment to providing high-quality patient care and promoting a positive work culture within the practice.

 

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

 

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

 

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Open Clinical Support Staff Positions

Medical Receptionist

Position: Medical Receptionist

Reports to: Office Manager

Revised: February 2024

FLSA: Non-Exempt

Job Purpose:

In this role, the Medical Receptionist will ensure the smooth operation of the practice, and will assist patients with scheduling appointments, handle in person and telephone inquiries, maintain patient records, and facilitate communication between patients and medical staff.

Essential Job Functions including, but not limited to:

  • Greet patients and visitors with a warm and friendly demeanor
  • Endeavors to keep patients on schedule by reminding provider of service delays.
  • Answer phone calls, schedule appointments, and manage patient inquiries efficiently.
  • Verify patient information, insurance coverage, and process necessary paperwork accurately
  • Maintain electronic medical records (EMR) system, ensuring accuracy and confidentiality
  • Coordinate patient referrals, prescription refills, and medical records requests.
  • Assist with billing and insurance patient inquiries
  • Handle patient check-ins and check-outs, collect co-payments, and reconcile payments at the end of the day.
  • Maintain cleanliness and organization of the reception area and waiting room.
  • Collaborate with medical staff to ensure optimal patient care and satisfaction
  • Maintain office cash box throughout the day and prepare nightly bank deposits when needed.
  • Open and sort all office mail. Dispense all mail to appropriate staff members.
  • Receive packages from multiple carriers.
  • Perform other administrative tasks and special projects as assigned
  • Participate in the medical office emergency routine when required. Summons Ambulance or EMS and assist any staff members as needed.
  • Provide coverage for check-out during lunchtimes, so all staff get a proper lunch break.
  • Other tasks may be assigned

Required Education:

  • High School Diploma

Skill, Licensure and Knowledge Requirements:

  • Excellent interpersonal and communication skills, both verbal and written
  • Strong customer service sills with a compassionate and empathetic approach
  • Ability to multitask and work efficiently in a fast-paced environment
  • Proficiency in electronic medical records (Eclinical Works) preferred
  • Strong attention to detail and accuracy in basic office skills and administrative tasks.
  • Previous experience in a medical office or healthcare setting is an advantage.
  • Flexibility to adapt to changing priorities and patient needs in a busy neurology practice
  • Ability to use discretion while handling sensitive information.
  • Strong problem-solving skills
  • Ability to work well with others

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.
  • Working in a busy medical outpatient clinic environment.
  • Regular interaction with patients, visitors, and medical staff.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Prior Authorization Coordinator

Position: Prior Authorization Coordinator

Reports to: Nurse Manager/Human Resources

Revised: March 2024

Department: Human Resources

FLSA: Non-Exempt

Job Purpose:

The Prior Authorization Coordinator works as a member of the prior authorization team to coordinate insurance verification for office administered specialty medications. The Prior Authorization Coordinator is under the guidance and support of the Nurse Manager.

Essential Job Functions including, but not limited to:

  • Receive requests for specialty medications from providers
  • Communicate with patients and providers on insurance verification process, acting as a liaison to triage any issues or concerns
  • Perform benefit verifications and eligibility checks to verify insurance coverage and patient eligibility for treatment based on insurance medical policies 
  • Manage and coordinate prior authorizations including requests, approvals, denials, appeals, and arranging peer to peers for providers with insurance companies
  • Coordinate procurement of specialty medications with specialty pharmacies or through buy and bill purchasing
  • Receive medication shipments and log all B&B and SP medications into EMR
  • Discuss patient care with providers and other staff as needed. Advise staff when patients are approved for drugs to ensure ALL necessary tests have been performed and obtained by appropriate parties
  • Notify and educate patients of co-pay assistance programs.
  • Daily triaging patient phone calls and messages, responding to patient questions or triaging to appropriate staff

 

Required Education:

  • High School Diploma
  • Certified Medical Assistant preferred
  • Experience obtained through previous employment

Skill, Licensure and Knowledge Requirements:

  • Experience with prior authorization submissions and portals necessary
  • Knowledge of specialty medications (including neurotoxins or infusion medications) a plus
  • Experience with electronic PA submissions
  • Ability to communicate effectively, verbally and in writing
  • Knowledge of Excel
  • Organization and attention to detail is KEY
  • Ability to work in a fast-paced environment as part of a team
  • Strong problem-solving skills.
  • Ability to use discretion while handling sensitive information.
  • Ability to work well with others.

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

PT/SLP Coordinator

Position: PT/SLP Coordinator

Reports to: Office Manager/Human Resources

Revised: March 2024

FLSA: Non-Exempt

Job Purpose: The PT/ SLP Coordinator works as a member of the Front Staff team. The PT/SLP Coordinator is under the guidance and support of the Office Manager, Physical Therapists, and the Speech Language Pathologist.

Essential Job Functions including, but not limited to:

  • Check in all physical therapy patients, collect copays, and schedule new patient evaluations and follow up appointments as needed.
  • Collaborate with physicians, therapists, and other healthcare professionals to ensure coordinated and integrated care for patients to optimize treatment outcomes.
  • Maintain accurate patient records, including demographics, insurance information and treatment plans.
  • Verify insurance coverage and obtain pre-authorizations as needed for physical therapy services.
  • Handle billing inquiries, process payments, and assist with insurance claims when necessary.
  • Perform all duties within HIPAA regulations, maintain confidentiality of all doctors, staff, patient information.
  • Prepare new evaluation packet for first visit speech pathology department.
  • As a vital member of our front desk team, possess the ability for proficient handling of telephone communications in a prompt and professional manner.
  • Properly documenting all telephone encounters with patients and forwarding the telephone encounters to the proper staff.
  • Scan PT documents daily regarding the exercises patients performed with providers into the correct patient’s chart (PT/OT folder)
  • Adhere to all department/facility polices.
  • Other duties may be assigned.

Required Education:

  • High School Diploma
  • 1+ year experience working in an admin position in a clinic setting preferred

 

Skill, Licensure and Knowledge Requirements:

  • Clear and effective communication both verbally and in writing
  • Ability to work collaboratively with a multidisciplinary team, including physical therapists, occupational therapists, speech-language pathologists, and medical and administrative staff
  • Strong organizational and time management skills
  • Basic office and computer skills are essential
  • Proficiency in using electronic health record (EHR) systems, scheduling software, and other healthcare management tools.
  • Close attention to detail
  • Maintaining accurate and up-to-date patient records.
  • Ability to use discretion while working with sensitive information to ensure compliance with healthcare regulations, privacy laws, and professional standards.
  • Efficiently managing therapy schedules for multiple patients and therapists, ensuring optimal use of resources and time.
  • Strong problem-solving skills to identify and resolve any issues with scheduling and patient care
  • Ability to work well with others

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Referral Coordinator

Position: Referral Coordinator

Reports to: Office Manager

Revised: March 2024

Department:

FLSA: Non-Exempt

Job Purpose:

In this role, the Referral Coordinator is responsible for managing incoming patient referrals and communicating with insurance plans, primary care providers offices and patients to ensure proper referrals are in place before the patient’s scheduled appointments.

Essential Job Functions including, but not limited to:

  • Check all insurances in the patient information tab to ensure each patient has active insurance before scheduled appointment.
  • Generate any referrals from PCP or Insurance Plan required for a patient to be seen in our office.
  • Request new referrals as needed. This will be for current patients that have used all referrals previously given.
  • Review fax log for any incoming referrals or record requests.
  • Answer and complete all records requests within the office promptly.
  • Process all requests for patient records in a timely manner
  • Send all communication by Fax.
  • Work closely with pharmaceutical reps to schedule lunches provided by pharmaceutical companies and respond to dinner programs with the designated drug representatives.
  • Accurately document all encounters with patients and forward them to appropriate staff or parties.
  • Other duties may be assigned by the office manager.

Required Education:

  • High School Diploma

Skill, Licensure and Knowledge Requirements:

  • Ability to communicate effectively, verbally and in writing.
  • Basic office skills
  • Computer skills are essential
  • Organization is KEY.
  • Close attention to detail.
  • Ability to work in a fast-paced environment, under pressure and ability to react effectively to emergency situations.
  • Strong problem-solving skills.
  • Ability to use discretion while handling sensitive information.
  • Ability to work well with others.

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Clinical Research Manager

Position: Clinical Research Manager

Reports to: Medical Director

Revised: May 2025

Department: Human Resources

FLSA: Non-Exempt

Job Purpose:  The Clinical Research Manager will oversee research studies within the Neurology Center of New England’s research department. Responsible for overseeing clinical research staff, developing study protocols, ensuring regulatory compliance, and collaborating with internal and external stakeholders.

Essential Job Functions including, but not limited to:

  • Reviewing protocols and ensuring that they are ethical and meet legal standards
  • Overseeing clinical trial start-up, active and close-out phases, including but not limited to completion of feasibility assessments, conduction of monitoring visits, confirming site staff training and qualifications, and overseeing equipment receipt and return
  • Coordinating with research staff and other members of the research team to ensure that research activities are progressing smoothly
  • Overseeing the recruitment, enrollment, and retention of research participants by working with clinical research, marketing, and study teams to promote participation in studies
  • Prepare and/or review/approve study-related documents (e.g. initial site submission, Informed Consent Forms, progress reports, termination reports)
  • Assuming responsibility for essential document compliance and storage
  • Determining eligibility criteria for study participants based on their health status, demographics, and other relevant factors
  • Monitoring site staff responsibilities, study involvement, and overall performance
  • Writing study protocols and consent forms for independent research projects, including management of study from point of conception to closure
  • Managing a clinical monitoring team, including but not limited to leading internal and external meetings with research team, leading monthly provider meetings, coordinating staff schedules, conducting annual staff reviews, addressing staff concerns
  • Collaborate with the contract team to monitor and reconcile all study finances, including but not limited to budget development, ensuring subject compensation, submission of manual invoices, payment reconciliation, and maintenance of department bookkeeping records.

Required Education:

  • Bachelor’s degree in related fields, such as biology, health science or research.
  • Minimum of 3+ years of experience in clinical trial management or related clinical research positions or equivalent experience preferred (e.g. serving as Lead Clinical Research Coordinator)
  • In-depth knowledge of current clinical trial processes, GCP, and regulatory processes
  • Strong project management skills, including managing timelines, budgets, and resources
  • Excellent communication, leadership, and problem-solving skills

Skill, Licensure and Knowledge Requirements:

  • Communication: Convey research information to a team of researchers, explain study results to a client or present research data to a group of investors. Communicate with research subjects to explain the study process.
  • Project management: Ability to multi-task to oversee and manage tasks and projects at once. Ensure that each project is progressing as expected.
  • Data analysis: Daily utilization of data analysis skills to evaluate research data determine result accuracy. Identify trends in the data and determine if the research is on track to meet its goals.
  • Critical thinking: Ability to make decisions about research processes, procedures, and outcomes.
  • Management of clinical research team. Demonstrated talent in building and managing a clinical research team to complete projects on time.

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Clinical Research Coordinator (CRC-1)

Position: Clinical Research Coordinator (CRC-1)

Reports to: Clinical Research Manager

Last Updated: May 2025

Department: Human Resources

FLSA: Non-Exempt

Job Purpose:

Responsible for coordinating and organizing clinical studies under the supervision of the Clinical Research Coordinator II, Lead Clinical Research Coordinator, and Clinical Research Manager. Performs duties related to implementing clinical trials and research projects. Have working knowledge of all study protocols and availability to serve as a backup coordinator and/or rater for other studies as needed. Collects, organizes, and maintains patient data and regulatory files as required. Work as a team player with colleagues in all departments within NCNE.

Essential Job Functions including (but not limited to):

  • Ensuring adherence to appropriate protocols in the recruitment, screening, enrollment, treatment, follow-up, discharge, and retention of study patients in accordance with Good Clinical Practice (GCP) and ICH Guidelines. Have working knowledge of all study protocols and availability to serve as a backup coordinator, unblinded pharmacist, and/or rater for other studies as needed
  • Recruiting subjects into clinical research trials, including but not limited to conduction of chart reviews in EMR system, pre-screening calls to review eligibility, meetings with subjects to review eligibility criteria at screening visits, updating eligibility spreadsheets to track status of candidacy, etc.
  • Conducting informed consent processes
  • Collecting accurate and verifiable data to ensure completion of study-specific data and case report forms
  • Maintaining investigator site file (ISF) and investigational medicinal product (IMP) binders
  • Assisting with collection, shipment, processing and handling of laboratory specimens
  • Dispensing, administering, and/or preparing IMP as required per protocol. Maintain accurate and organized master and subject-level IMP accountability logs. Ensure proper IMP storage and destruction procedures are followed according to site SOP and study protocols
  • Safeguarding GCP and protocol compliance
  • Communicating with study Sponsors and study monitors to ensure appropriate subject data management and conduction of protocols
  • Scheduling subject initial and follow-up appointments, monitoring visits, and other essential appointments as needed
  • Offsite duties: limited travel to investigator meetings and other sponsor-related events
  • Interest in manuscript writing/editing to prepare for submission to research journals and scientific meetings (as applicable)
  • Abiding by all OSHA, HIPAA compliance, and GCP requirements and perform responsibilities in an ethical manner consistent with NCNE values, policies, and procedures

Required Education:  

  • 1-2 years of clinical research experience or related clinical research positions or equivalent experience preferred
  • BS / BA in social or biological sciences; prior experience in clinical research environment preferred but not required; or an equivalent combination of education and experience in a health-related field
  • Phlebotomy skills (e.g. ECG administration, vital signs collection, blood collection) preferred but not required

Skill, Licensure and Knowledge Requirements:  

  • Scientific/medical field with demonstrated proficiency in medical terminology
  • Regulatory/FDA codes and guidelines for Good Clinical Practice (GCP)
  • FDA audits
  • OSHA compliance
  • HIPAA compliance

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Clinical Research Coordinator (CRC-2)

Position: Clinical Research Coordinator (CRC-2)

Reports to:  Clinical Research Manager

Last Updated: May 2025

Department: Human Resources

FLSA: Non-Exempt

Job Purpose:

Responsible for coordinating and organizing clinical studies under the supervision of the Lead Clinical Research Coordinator and Clinical Research Manager. Performs duties related to initiating and implementing clinical trials and research projects, with expectation to assume an independent coordinator role on 1+ clinical trials. Have working knowledge of all study protocols and availability to serve as a backup coordinator and/or rater for other studies as needed. Collects, organizes, and maintains patient data and regulatory files as required. Works as a team player with colleagues in all departments within NCNE.

Essential Job Functions including (but not limited to):

  • Facilitating study start-up processes (including collection and submission of regulatory documents, obtaining IRB approval)
  • Ensuring adherence to appropriate protocols in the recruitment, screening, enrollment, treatment, follow-up, discharge, and retention of study patients in accordance with Good Clinical Practice (GCP) and ICH Guidelines. Have working knowledge of all study protocols and availability to serve as a backup coordinator, unblinded pharmacist, and/or rater for other studies as needed
  • Recruiting subjects into clinical research trials, including but not limited to conduction of chart reviews in EMR system, pre-screening calls to review eligibility, meetings with subjects to review eligibility criteria at screening visits, updating eligibility spreadsheets to track status of candidacy, etc.
  • Conducting informed consent processes
  • Collecting accurate and verifiable data to ensure completion of study-specific data and case report forms
  • Maintaining investigator site file (ISF) and investigational medicinal product (IMP) binders
  • Assisting with collection, shipment, and/or processing and handling of laboratory specimens
  • Dispensing, administering, and/or preparing IMP as required per protocol. Maintain accurate and organized master and subject-level IMP accountability logs. Ensure proper IMP storage and destruction procedures are followed according to site SOP and study protocols
  • Safeguarding GCP and protocol compliance
  • Communicating with study Sponsors and study monitors to ensure appropriate subject data management and conduction of protocols
  • Scheduling subject initial and follow-up appointments, monitoring visits, and other essential appointments as needed
  • Offsite duties: limited travel to investigator meetings and other sponsor-related events
  • Interest in manuscript writing/editing to prepare for submission to research journals and scientific meetings (as applicable)
  • Abiding by all OSHA, HIPAA compliance, and GCP requirements and perform responsibilities in an ethical manner consistent with NCNE values, policies, and procedures

Required Education:  

  • 2-3 years of clinical research experience or related clinical research positions or equivalent experience preferred
  • BS / BA in social or biological sciences; prior experience in clinical research environment preferred but not required; or an equivalent combination of education and experience in a health-related field
  • Phlebotomy skills (e.g. ECG administration, vital signs collection, blood collection) preferred but not required

Skill, Licensure and Knowledge Requirements:  

  • Scientific/medical field with demonstrated proficiency in medical terminology
  • Regulatory/FDA codes and guidelines for Good Clinical Practice (GCP)
  • FDA audits
  • OSHA compliance
  • HIPAA compliance

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Lead Clinical Research Coordinator

Position: Lead Clinical Research  Coordinator

Reports to: Clinical Research Manager

Last Updated: January 2025

Department: Human Resources

FLSA: Non-Exempt

Job Purpose:

Responsible for initiating, coordinating, and operating clinical studies under the supervision of, and in collaboration with, the Clinical Research Manager. Performs duties related to implementing clinical trials and research projects. Ensures adherence to appropriate protocols in the recruitment, screening, enrollment, treatment, follow-up, discharge, and retention of study patients in accordance with Good Clinical Practice (GCP) and ICH Guidelines. Have working knowledge of all study protocols and availability to serve as a backup coordinator and/or rater for other studies as needed. Collects, organizes, and maintains patient data and regulatory files as required.

Essential Job Functions including, but not limited to:

  • Key point of contact for obtaining and initiating new clinical studies, with associated duties including but not limited to completion of feasibility questionnaires, preparation of regulatory documents and submissions to regulatory authorities for initial approval, corresponding with study Sponsors and CROs to schedule Pre-Site Selection (PSV) and Site Initiation Visits (SIV), and other study start-up processes as applicable
  • Assist with onboarding procedures for new site staff
  • Conducting and appropriately documenting informed consent procedures
  • Collecting accurate and verifiable data to ensure completion of study-specific data and case report forms
  • Maintain subject binders, investigator site file (ISF) and investigational medicinal product (IMP) binders
  • Dispense, administer, and/or prepare IMP as required per protocol. Maintain accurate and organized master and subject-level IMP accountability logs. Ensure proper IMP storage and destruction procedures are followed according to site SOP and study protocols
  • Collecting, shipping, and handling laboratory specimens as required
  • Safeguarding GCP and protocol compliance
  • Communicating with study Sponsors and study monitors to ensure appropriate subject data management and conduction of protocols
  • Facilitate and organize key research meetings with site staff, including but not limited to weekly meetings with Principal Investigator (PI), site staff trainings, etc.
  • Assisting with various clinical tasks such as questionnaire or cognitive test administration, vital signs collection, ECG administration, etc.
  • Scheduling subject initial and follow-up appointments, monitoring visits, and other essential appointments as needed
  • Coordinating and conducting study close-out procedures
  • Offsite duties: limited travel to investigator meetings and other sponsor-related events; travel to pick up dry ice
  • Interest in manuscript writing/editing to prepare for submission to research journals and scientific meetings (as applicable) is preferred, but not required
  • Working as a team player with colleagues in all departments within NCNE
  • Abiding by all OSHA and HIPAA compliance requirements and perform responsibilities in an ethical manner consistent with NCNE values, policies, and procedures

Required Education:

  • 3-5+ years clinical research experience or related clinical research positions or equivalent experience preferred
  • BS / BA in social or biological sciences; prior experience in clinical research environment; or an equivalent combination of education and experience in a health-related field

Skill, Licensure and Knowledge Requirements:

  • Scientific/medical field with demonstrated proficiency in medical terminology
  • Regulatory/FDA codes and guidelines for Good Clinical Practices
  • Administration of medication
  • Medical equipment and instruments to administer patient care
  • FDA audits
  • OSHA compliance
  • HIPAA compliance
  • NCNE facility and emergency plans
  • NCNE policies and procedures

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Clinical Research Assistant

Position: Clinical Research Assistant

Reports to: Clinical Research Manager

Last Updated: January 2025

Department: Human Resources

FLSA: Non-Exempt

Job Purpose:

Responsible for assisting with coordination and operation of clinical studies under the supervision of the Clinical Research Coordinator, Lead Clinical Research Coordinator, and Clinical Research Manager. Performs duties related to implementing clinical trials and research projects. Ensures adherence to appropriate protocols in the recruitment, screening, enrollment, treatment, follow-up, discharge, and retention of study patients in accordance with Good Clinical Practice (GCP) and ICH Guidelines. Have working knowledge of all study protocols and availability to serve as a backup coordinator and/or rater for other studies as needed. Collects, organizes, and maintains patient data and regulatory files as required.

Essential Job Functions including, but not limited to:

  • Recruiting subjects into clinical research trials, including but not limited to conduction of chart reviews in EMR system, pre-screening calls to review eligibility, meetings with subjects to review eligibility criteria at Screening visits, updates to eligibility spreadsheets to track status of candidacy, etc.
  • Utilize social media platforms and other external platforms (e.g. community outreach, newspaper advertisements, attendance at local support groups) to boost study recruitment efforts
  • Collecting accurate and verifiable data to ensure completion of study-specific data and case report forms
  • Maintaining subject binders and investigator site file (ISF)
  • Assisting with shipping and handling of laboratory specimens as required per protocol
  • Safeguarding GCP and protocol compliance
  • Communicating with study Sponsors and study monitors to ensure appropriate subject data management and conduction of protocols
  • Assisting with various clinical tasks such as questionnaire or cognitive test administration, vital signs collection, etc.
  • Scheduling subject initial and follow-up appointments as needed
  • Offsite duties: limited travel to investigator meetings and other sponsor-related events; travel to pick up dry ice
  • Interest in manuscript editing to prepare for submission to research journals and scientific meetings (as applicable) is preferred, but not required
  • Working as a team player with colleagues in all departments within NCNE
  • Abiding by all OSHA and HIPAA compliance requirements and perform responsibilities in an ethical manner consistent with NCNE values, policies, and procedures

Required Education:

  • BS / BA in social or biological sciences; prior experience in clinical research environment preferred but not required; or an equivalent combination of education and experience in a health-related field

Skill, Licensure and Knowledge Requirements:

  • Scientific/medical field with demonstrated proficiency in medical terminology
  • Regulatory/FDA codes and guidelines for Good Clinical Practices
  • Medical equipment and instruments to administer patient care
  • FDA audits
  • OSHA compliance
  • HIPAA compliance
  • NCNE facility and emergency plans
  • NCNE policies and procedures

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Medical Assistant

Position: Medical Assistant

Reports to: Nurse Manager/MA Lead

Revised: March 2024

Department:

FLSA: Non-Exempt

Job Purpose

The Medical Assistant is to assist the designated provider and perform administrative and clinical duties as directed by the provider.

Essential Job Functions including, but not limited to:

  • Place patients into exam room and perform patient intake. Reviewing medical history, taking vitals and documenting into medical chart for provider to review.
  • Chart prep 1-day before each patient’s scheduled appt.
  • Properly document ALL encounters with patients
  • Administer self-injection drugs for patient’s as directed by provider.
  • Answer all phone calls in a professional, courteous, and timely manner.
  • Perform prior authorization for requested imaging and misc. drugs at the request of provider.
  • Preform Mass Pat on controlled substance drugs
  • Stock, clean, and maintain provider exam rooms.
  • Properly dispose of full bins and get ready for pick up by hazardous waste company.
  • Properly handle provider’s in and out bin to obtain proper signature’s DAILY.
  • Participate in any training provided by the office manager or drug reps.
  • Participate in medical office emergency routine when required.
  • Maintain confidentiality of patients, providers and all staff members and perform all duties under HIPAA regulations.
  • Verify all patient info in ECW is correct and complete accurate documentation
  • Educate patients on proper referral procedures.
  • Provide a positive environment to all patients, families, providers, all office staff, referral sources, drug reps, service agencies, and others.
  • Adhere to all department/facility policies.
  • Properly document ALL encounter with patient’s and forward encounters to proper staff in timely manner.
  • Other duties may apply.

Required Education:

  • High School Diploma
  • CPR and First Aid Certified

 

Skill, Licensure and Knowledge Requirements:

  • Ability to work well and communicate with others verbally and in writing.
  • Basic computer skills.
  • Ability to work in a fast-paced environment, under pressure, and react effectively to emergency situations.
  • Ability to use discretion while working with sensitive information.
  • Follow HIPAA regulations.
  • CPR and First Aid certified.
  • High school diploma
  • 1-2 years of experience in a medical assistant role.
  • Certified or registered medical assistant
  • Knowledge of electronic medical record.

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

Medical Assistant Float

Position: Medical Assistant Float

Reports to: Nurse Manager/MA Lead

Revised: March 2024

Department:

FLSA: Non-Exempt

Job Purpose

The Medical Assistant float is to assist the designated provider and perform administrative and clinical duties as directed by the provider.

Essential Job Functions including, but not limited to:

  • Place patients into exam room and perform patient intake. Reviewing medical history, taking vitals and documenting into medical chart for provider to review.
  • Chart prep 1-day before each patient’s scheduled appt.
  • Properly document ALL encounters with patients
  • Administer self-injection drugs for patient’s as directed by provider.
  • Answer all phone calls in a professional, courteous, and timely manner.
  • Perform prior authorization for requested imaging and misc. drugs at the request of provider.
  • Stock, clean, and maintain provider exam rooms.
  • Properly dispose of full bins and get ready for pick up by hazardous waste company.
  • Properly handle provider’s in and out bin to obtain proper signature’s DAILY.
  • Participate in any training provided by the office manager or drug reps.
  • Participate in medical office emergency routine when required.
  • Maintain confidentiality of patients, providers and all staff members and perform all duties under HIPAA regulations.
  • Verify all patient info in ECW is correct and complete accurate documentation
  • Educate patients on proper referral procedures.
  • Provide a positive environment to all patients, families, providers, all office staff, referral sources, drug reps, service agencies, and others.
  • Adhere to all department/facility policies.
  • Properly document ALL encounter with patient’s and forward encounters to proper staff in timely manner.
  • Other duties may apply.

Required Education:

  • High School Diploma
  • CPR and First Aid Certified

Skill, Licensure and Knowledge Requirements:

  • Ability to work well and communicate with others verbally and in writing.
  • Basic computer skills.
  • Ability to work in a fast-paced environment, under pressure, and react effectively to emergency situations.
  • Ability to use discretion while working with sensitive information.
  • Follow HIPAA regulations.
  • CPR and First Aid certified.
  • High school diploma
  • 1-2 years of experience in a medical assistant role.
  • Certified or registered medical assistant
  • Knowledge of electronic medical record.

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required.

Work Environment:

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

EEO Statement

Neurology Center of New England P.C. is an Equal Opportunity employer and does not discriminate in employment on the basis of race, color, religious creed, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, and/or other status protected under law.

To apply, please email your resume to sdelarosa@neurocenterne.com for consideration.

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